FAQs

Shopping

How can I place my order correctly?

We’d really appreciate it if you pay attention to the three dropdown menus on each product page before checking out:

Size – Every product page includes size guides and product details. Check them before selecting your size. If you make a mistake, email us at theheadpanda@trashpanda.shop ASAP – we can try to fix it before printing, but once it’s in production, we’re stuck.

Colour – Right now, we only offer shirts in black, navy and grey (we add and remove colours at will), but shades may vary slightly due to stock availability.

Style – Choose between a Classic T-shirt, V-necks, Sweater or a Hoodie (depending on the seasonal availability) before placing your order.

📌 Stock availability: If stock runs low, we may use a similar-grade shirt to complete your order. We never send poor-quality items – we care too much about our reputation.


I placed my order but heard nothing. What’s going on?

That’s not how we roll. You should receive an order confirmation email with all the details.

📌 If you didn’t get one:
✔ Check your spam folder (robots can be sneaky).
✔ If it’s still missing, email theheadpanda@trashpanda.shop, and we’ll resend it.


When will you send me my stuff?

Orders take 5–15 working days after payment is received. We print on demand, so your order is placed weekly. Once it’s ready, we’ll send you tracking details.


Why does it take so long?!?

Because we don’t hold stock. Every order is made just for you.

This means:
✔ We order the shirts after you place your order.
✔ We print your custom design on them.
✔ Then we ship them off to you.

This is also why swaps and exchanges aren’t possible, so please double-check sizes before ordering.


I don’t want to wait – can I cancel?

✔ If you email us within 24 hours of ordering, we can cancel and issue a refund.
✔ If your apparel has already been ordered, you’ll get a partial refund.
✔ If your order has already been printed, you’ll have to wait it out – courier is usually close behind.


Product & quality

What do I need to know about your apparel?

✔ We print on high-quality, cotton T-shirts using direct-to-garment (DTG) printing or vinyl.
✔ Shirts are enzyme-washed for durability, so prints hold better and last longer.
✔ The first time you receive your shirt, it might feel a bit sticky – that’s normal and disappears after the first wash.

📌 Colour & print sizing:
✔ Black is always black, but light grey and navy shades may vary slightly.
✔ Print colours are consistent, but print size may vary slightly due to supplier adjustments.


The shirt I got looks different from what I saw on screen. What’s the deal?

📌 Colour variations happen. We display colours as accurately as possible, but different screens display colours differently.

Also, some colours are tricky to display digitally, so we use different hues to show contrast.


How do I care for my Trash Panda gear?

Wash inside out in a cool wash.
Do not tumble dry – unless you want a crop top.
Iron inside out (never directly on the print).
Avoid bleach – it's a shirt, not a lab experiment.

📌 Your shirt is printed, not indestructible. Love it, and it’ll last.


Gifting & urgent orders

Can I mark my order as a gift?

✔ Yes! There’s an "order notes" section at checkout – drop a note there.
✔ We even have cute birthday tags – just let us know if you want one.


I need this by Saturday! Can you help?

Look, we’ve moved mountains for customers before, but we’re not magicians.

✔ We can try, but life happens – couriers get lost, printers break, or I have a meltdown.

📌 Your best bet: Pay a rush fee (R399 flat rate), which moves your order to the front of the queue at the printer. I make nothing off this fee – it goes directly to my print team.


Shipping & returns

What are my shipping options?

✔ Joburg & Pretoria – courier delivery (rate worked out at cart).
✔ Coastal & outlying areas – Postnet or Pargo if couriers are too expensive.

📌 Sending to Cape Town can cost up to R300 (which is, like, 1000% more than we make). If you’d rather pay extra for a faster courier, just email us at theheadpanda@trashpanda.shop.


What if I’m not happy with my order?

✔ You can let us know you wish to return your order within 5 days of receiving it – no reason needed.
✔ You must cover return shipping costs.
✔ We don’t do exchanges, because all items are made specifically for you.

📌 Full details in our Returns Policy.


Random human stuff

Who’s this “we” you keep talking about? Is there a massive team ready to serve my every whim?

Nope. It’s just me, The Head Panda.

I work with:
✔ Two print teams
✔ A few courier partners
✔ My own caffeine-fuelled determination


I like your designs but not your prices – can I just steal them?

You could, but that’s a bit shady, isn’t it?

📌 What we CAN do:
If cost is an issue, email theheadpanda@trashpanda.shop, and we can discuss using a cheaper apparel option.

📌 The catch:
✔ You’ll sign a document confirming no refunds on cheaper apparel.
✔ We only use quality shirts – if you choose budget, it’s at your own risk.


I have an issue and I’m about to send an angry email.

Breathe. We got you.

✔ If something went wrong, let us know, and we’ll fix it.
✔ If you’re already in rage mode, that’s cool – you do you.

📌 But here’s the deal:
✔ Shouting = invite to return rescinded. We are humans here. We fuck up. You fuck up. Everything is fixable without the need for yelling.